Smart eyewear · Lenswap

Support & Warranty

Get help with your smart eyewear and custom prescription lenses. Choose the support team that matches your enquiry.

What do you need help with?

Directed · Australian distributor

Frame & electronics

For frame, electronics and manufacturer warranty enquiries about eyewear distributed by Directed, contact their Australian support team. They can advise on the applicable warranty and returns process.

Electronics, charging or battery
Software, app or connectivity
Frame hardware or manufacturer warranty

Lenswap support

Prescription lenses

For questions about your prescription lenses, lens options or optical accuracy.

Prescription lens or optical query
Lens coating or lens material
Vision clarity or optical accuracy
Lens production or remake query

Contact Lenswap

support@lenswap.com.au