1. How do I choose the right lenses for my glasses or sunglasses?

Choosing the right lenses for your glasses or sunglasses is crucial for improved clarity and a seamless fit. At Lenswap, we offer a wide selection of optical options to cater to your specific needs. You can consult with our experts who will guide you in selecting the lenses that best suit your prescription and lifestyle.

2. Can I reglaze my existing frames?

Yes, you can reglaze your existing frames at Lenswap. Our professional lens reglazing services allow you to upgrade your eyewear without having to purchase new frames. Simply bring in your frames to our store at 423 Chapel Street, South Yarra, VIC 3141, and our team will take care of the reglazing process.

3. Do I need to provide a valid prescription?

Yes, we require a valid prescription for lens orders. It is important to have an up-to-date prescription to ensure accurate lens customization. If you need to update your prescription, we recommend visiting an optometrist before placing an order.

4. How long does shipping take?

Standard shipping for lens orders takes approximately 10-12 working days from the date we receive your frames. Please note that this timeframe may vary depending on your location and any unforeseen circumstances.

5. Can I get a refund if I'm not satisfied with my lenses?

As lenses are customised to your prescription, we do not offer refunds once an order is placed and the lenses are created. We recommend ensuring the accuracy of your prescription and consulting with our experts before making a purchase.

6. Do you offer warranty on your lenses?

Yes, we offer a warranty on our lenses for manufacturing defects. If you encounter any issues with your lenses due to manufacturing defects, please contact our customer support team at 0390286800 or email us at info@lenswap.com.au for assistance.

7. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your order and estimated delivery date.

8. Do you offer international shipping?

Currently, we only offer shipping within Australia. We do not provide international shipping services at this time.