FREE Return Delivery with Australia Post

Premium Lenses Fitted in Melbourne

Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via info@lenswap.com.au

How can we help?

FAQ

Ordering from Lenswap™️

Ordering Lenses For Glasses / Sunglasses

STEP 1: Order Lenses Online , Enter your prescription and measurements.

You will require a copy of your prescription. If you don't have it or if it has expired, please schedule a new eye test and submit your prescription to us. You will also need your pupillary distance (PD) which can be provided by your eye care professional.

STEP 2: Checkout Once you're satisfied with your order, proceed to the payment process.

STEP 3: Package your frame & Send in your frames to:



LENSWAP Australia
Suite 5312, 100 Market St,
South Melbourne. VIC 3205

Orders usually take up to 10 working days for delivery. Your new glasses will arrive ready for you to enjoy!

If you're a health fund member, you can claim your purchase through your health fund's claims process after completing the purchase.

Prescription Lenses & Pupil Distance

Prescriptions

You will need a valid prescription to order from Lenswap. There will be an option at the product page to submit your prescription.Option 1. Enter it manually on product page.Option 2. Upload a copy of the photo of your prescription on product page.

Get Your Pupil Distance (PD)

Your PD (Pupil Distance) is the distance between the centre or your right and left pupils. We use this measurement to center the lens to your eyes.
Option 1. Get it from your optometristOption 2. Measure it Yourself

Claiming Health Funds

If you're a health fund member, you can claim your purchase through your health fund's claims process after completing the purchase.

info@lenswap.com.au

Email us or an itemised copy of your invoice and submit it to your health insurance for a rebate. We may need to verify your prescription before we can only provide an itemised invoice with our health provider item numbers.

Do you Reglaze Oakley Frames?

We can replace lenses in most oakley frames such as
Oakley Holbrook & Most Oakley Sunglasses.
EXCEPT Radar series , Flak

Frame Reglazing Policy
Frame Reglazing Policy

We will advise you if your frames are unsuitable to be reglazed. If you have paid for the order, we will return you frames (no delivery charge) and issue a refund on your lenses.

As always, there is a very minimal chance there may be damage or breakage during the lens fitting process. In an unfortunate case when a frame breaks, we will assess the situation and issue a full or partial refund on the lens portion if that happens depending on the circumstances.

Please send us your frames via a reliable post ie. Auspost to ensure safe delivery.

In any case for lost frames during delivery on our end, we will launch an investigation with AUSPOST to retrieve your frames if possible.

We do not provide warranty on any lost frames during delivery to us.

Shipping & Our Address

We use AUSPOST for all of our deliveries to you.

Free Shipping within Australia

Enjoy FREE SHIPPING within Australia on ALL orders from LENSWAP.

Standard Lens Production & Shipping takes about 10-15 Working Days to you.

Any delivery to us for re-glazing is not covered and is at your own cost.

Where Do I Send Frames?

Great, Now that you have placed your order, please package your frames securely & Send to

Suite 5312, 100 Market Street
South Melbourne VIC 3205


***Important!***
Please remember to specify your order number for the lenses you have placed online!

Time to sit back & Relax! Your new lenses will take about 10 working days to be made & shipped to you after we have received the frames.

Get in touch

Have questions about your order, or a general enquiry?